TERMS & CONDITIONS
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
All communication done with "The Clients" here at Exotic Creations Branding Agency is done primarily through email : info@exoticreationgds.com. No email done with any other email is subject for a responds if it is not the primary business email listed above.
Refund Policy
Every Order that required a deposit is considered Non-Refundable. Clients are required to provide remaining balance once all proofs have been approved before final files can be sent.
All unpaid Invoices are considered canceled after 48 hours have passed.
Certain services requires client to pay full balance, once all proofs are sent and work completed client is not subject to a refund of any sort. Only and only if service has not yet started.
There is no refund on any project fully completed only changes. Changes once Digital work is sent through email is optional.
Modification of Prices & Services
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.
Late Payment Policy
Designers at Exotic Creations Branding Agency works hard to ensure that all projects and sent and executed within a timely manner to prevent any late launch dates or production time when it comes to the client. With this being said, all invoices are required in this same timely manner. Every invoice issued as an executed date or well known as "issued date" and an expected date or "due date". Once invoice is sent out clients have between the time of the issue date and due date to submit payment. Any payment submitted the first 30 days late there will be an additional $100 added to the order, every 10 days after that will be an additional $25.
Turn Around Time
(Standard Time) 10 Business Day NOT INCLUDING WEEKENDS NOR HOLIDAYS (per service listed below). Turn around time may change due to high traffic in orders, however, if this becomes the case client will be notified through email.
(Rush Order) - 5 Business Day NOT INCLUDING WEEKENDS NOR HOLIDAYS (per service listed below). Turn around time may change due to high traffic in orders, however, if this becomes the case client will be notified through email.
(Expedite Rush) - 24-48 hr NOT INCLUDING WEEKENDS NOR HOLIDAYS (per service listed below). Turn around time may change due to high traffic in orders, however, if this becomes the case client will be notified through email.
We DO NOT work on Federal Holidays or Weekends, therefore this does not count towards clients turn around time.
Revisions & Project Completion
All projects are subject to revisions but are limited based on the project size. All smaller projects such as flyers, and general design services are subject to 3 revisions.
All revisions are to be added in the proof agreement form sent, a revision is not considered a revision unless added to the form. This ensures all clients changes are organized in one location.
Website Orders require a longer turn around time which can come from 21 - 35 business days generally.
The Revision Process is NOT included in the full design completion turn around time. Revision Stage can be from anywhere from 1 business day up to 8 business days. There is no specific time frame for day revisions, meaning it can be sent at any time of the day. Only hourly revisions have specific time frames attached to them.
Revisions are measured by sections of the graphic.
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For example if you state you want a to "change the font on the heading and adjust the color to that text as well" this is considered one revisions even though I will be changing two elements because I would strictly be working on one section which is the title of the graphic adjusting the font and color.
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Now if you say "I would like to change the font of the flyer to something else and can we swap out the image, and change the theme color" This will be considered three different revisions because I will be working in three different sections, one being the image, another being a complete color swap of the whole graphic and the third being font change of the whole graphic.
Once you have submitted all of the revisions in your package and your project is emailed, made live, or logo files emailed over, the remaining revisions in which you did not use EXPIRE immediately.
Any additional change that is requested or asked after files have been sent over is subject to a fee in order to achieve these request.
Client Responds Time & Cancelations
All sub-agreement Revision forms or contracts sent over to client has a client responds time added to it. Client will receive a reminder email 24 hours prior to the revision form cancelation.
All information needed for project are required before project begins, if client lacks to send information in a timely manner order will be canceled and all funds except non-refundable payments will be sent over to the client. Our team will only send 1 “check in” (dated email) if we have not heard from you within 3 weeks period of the initial invoice.
If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Provider to render Services due to the fault of the Client or parties related to Client, such as failure of information, revision form or failure of one or more essential parties to show up in a timely manner, Client shall provide notice to Provider as soon as possible via the Notice provisions detailed in this Agreement. Provider has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, no-show or if it becomes impossible for Provider to provide the Services due to the fault of Client (or parties related to Client), and Provider will not be obligated to refund any monies Client has previously paid towards the Total Cost. Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to show up or email for , or should it become impossible for Provider to provide the services due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing. For instance, if Provider is able to secure another, unrelated client for , then Provider may choose, at its sole discretion, to excuse all (or a portion of) Client's outstanding balance of the Total Cost.
Any projects that have not been responded to after client responds time is up is now labeled as "Canceled and Abandon". Any responds from client after the 3 week period, client is required to pay a restart fee of $120.
Digital Product Policy
All digital products come with specific descriptions of who can best benefit from the instant download. Please read that section throughly to ensure that this individual is you. Once digital product has been purchase there is no refunds allowed because client and or customer has already obtain designers final file which could possibly be used to resell without designer permission and or knowledge. Therefore, no refunds can be subjected.
Disclaimer Clause
Our Disclaimer Clause is set in motion to help protect our designers and their work. Once a client has decided to turn down any of our designers proof and a refund of some sort is issued
this clause is set in motion. Our designs can not be used in the future for any promotion or sent to another designer to replicate and or duplicate. If client has been found duplicating an unpaid or refunded project they will be asked to take it down and or pay a fine of $250.
Website Completion Policies
Once all funds are paid for and client has receive their website, every right is turned to them. This means that the functions and understanding of the site should be completed by them unless they have
decided to book a Google Meet or Zoom Session on how to navigate the site or book a website management. Designers at Exotic Creations Branding Agency get over 9 website designs every month making a total of 108 per year, it would be a large work load to just manage or be the tech support for every business which is why we recommend that you know how to use either Shopify and or Wix before booking with us.
Hours of Operations
Designers at Exotic Creations Branding Agency work between the ours of Monday - Friday, 11:00 A.M - 6:00 P.M Eastern Time.
However, all design are generally sent out begins at 2:00 P.M EST - until closing time
Any emails, DMs, Text messages sent outside this time frame are not required a response right away by any of our designer until the following business day.
We DO NOT work on Federal Holidays or Weekends, therefore this does not count towards clients turn around time.
Last Updated: Sunday January 1st, 2023